+44 (0)333 123 2580
hello@contactpartners.com

Over the last 20 years we’ve helped more than 170 leading brands transform customer touchpoints with the strategic use of clever technology.

I couldn't recommend ContactPartners enough, they have been brilliant and adapted their approach to suit our needs. 
Advisors are happier because they dont have to spend the first part of the call apologising for time spent queuing.
ContactPartners helped us implement the technology efficiently and to use it to improve our performance. Their focus on business opportunity and measurable results is a rare quality.

About ContactPartners

Whether you’re trying to improve customer experience or looking to increase the efficiency and profitability of the business behind the scenes - ContactPartners has got you covered. With over 20 years' experience working with leading brands, our talented team will help you break down your digital transformation into manageable chunks – making ideas a reality quickly.

Our services 

We’ll help you adapt and improve customer touchpoints for you, and your customers, during these challenging times. We’ll work with you to create inventive responses to problems quickly and cost effectively, with a simple goal: happy customers, higher revenues, and lower costs.

Contact strategy advice 

Our expert team is available to lend you a hand or simply act as a sounding board for your ideas – for free. Benefit from our 20+ years’ experience in delivering clever customer contact tech to all kinds of companies, from SMEs to retail banks.

Agile technology 

Our platform supports demanding clients with millions of customers worldwide. It’s the best of our specialist expertise written in code, and it’s at your disposal to help rapidly address your pressing challenges and unpredictable situations.


Speak to us now

QueueBuster

Address the frustration of call centre queues. Giving callers the option to request a callback without losing their place smooths peaks and troughs and reduces AHT, meaning you could handle 15% more calls without more agents. It can also be implemented in hours (no hardware/software on site).

Our thoughts won’t cost you a penny -
so please give us a call to see if we can help.

+44 (0)333 123 2580
hello@contactpartners.com

ContactPartners Ltd
12 Ashurst Court, Wheatley,
Oxford, OX33 1ER, United Kingdom

© 2020 ContactPartners Limited | Company No. 03709551 | Registered in England | All rights reserved | Privacy Policy

ContactPartners' tips for tackling increased demand

Signpost web journeys for the most urgent or relevant issues
Inbound queue management 
(like QueueBuster for example) 
Increase your focus on self-service options and channel deflection
Use proactive contact to reduce inbound traffic (like SMS, email, or IVR messages)
Create appointments to make best use of advisor time
And finally, don’t forget to update your messaging to demonstrate empathy and support

The current situation is having an enormous impact on all businesses. We are here to support your customer contact strategy in these extraordinary times.

Unusually high inbound contact volumes
Reduced or unpredictable staffing levels
Finding substitutes for face to face meetings
Struggling to deliver high quality customer service

Speak to us now

ContactPartners has the experience, skills, technology, and resources to help you meet these unprecedented challenges, quickly and effectively. 

We’re always willing to chat over a (virtual) coffee to see if there’s anything we can do to help. 

Are you dealing with:

Click to call: +44 (0)333 123 2580